Privacy Policy

Introduction

KBC Services ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://kbcservices.com.au or engage our commercial cleaning services across Perth and Western Australia.

This policy complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applies to all personal information we collect about individuals.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details: Name, business name, email address, phone number, postal address
• Business information: Company name, ABN, industry type, property details, service requirements
• Financial information: Billing details, payment information, purchase history
• Communication records: Enquiry details, correspondence, service feedback, complaint information
• Website usage data: IP address, browser type, device information, pages visited, time spent on pages

How We Collect Information

We collect personal information through:

• Online enquiry forms and quote requests via our website
• Phone, email, or in-person communications
• Service agreements and contracts
• Automated website technologies including cookies and analytics tools
• Property assessments and site visits

How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: Providing commercial cleaning services, scheduling appointments, property access, service customisation
• Communication: Responding to enquiries, providing quotations, service updates, appointment confirmations
• Business operations: Processing payments, maintaining accounts, quality assurance, complaint resolution
• Marketing: Sending promotional materials, service information, and newsletters (with consent)
• Legal compliance: Meeting regulatory requirements, enforcing terms, protecting legal rights
• Website improvement: Analysing usage patterns, improving user experience, technical maintenance

Information Disclosure

We may share your personal information with:

• Service providers: Third-party contractors, suppliers, professional advisers supporting our Perth operations
• Payment processors: Financial institutions processing transactions securely
• Technology providers: Website hosting, email services, customer relationship management systems
• Legal authorities: Government agencies, regulators, law enforcement when legally required

We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

Data Security

We implement reasonable security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls limiting staff access to necessary information only
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure document storage and disposal procedures

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse website performance. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Necessary for website functionality and security
• Analytics cookies: Helping us understand visitor behaviour and improve our website
• Functional cookies: Remembering preferences and settings

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary depending on:

• Active client relationships and ongoing service provision
• Legal, regulatory, or contractual obligations (typically 7 years for financial records)
• Legitimate business purposes including dispute resolution

When personal information is no longer required, we securely delete or anonymise it in accordance with our data retention procedures.

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a privacy complaint if you believe we've mishandled your information

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically 30 days.

Marketing Communications

With your consent, we may send promotional emails about our Perth commercial cleaning services, special offers, and company updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to update your preferences
• Emailing us at info@kbcservices.com.au

Opting out of marketing communications will not affect service-related messages such as appointment confirmations, invoices, or service updates.

Third-Party Websites

Our website may contain links to external websites operated by third parties. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services and website are directed at businesses and commercial clients. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Significant changes will be communicated through our website or direct notification to clients. Continued use of our services following policy updates constitutes acceptance of the revised terms.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our information handling practices, please contact us:

Office of the Australian Information Commissioner

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: www.oaic.gov.au
• Email: enquiries@oaic.gov.au